Field notes from 33 years of operations and 200+ service businesses coached. New posts most weeks on pricing, lead conversion, owner time, and AI tools that actually work for service businesses doing $500K-$10M. Get them by email when they go live.

Browse by topic.

Operations & Scaling What separates the businesses that scale from the ones that stay stuck. The six things consistent winners do that the rest don’t.

Pricing & Margin Why most service businesses undercharge by 15–30%, what causes the gap, and how to close it without losing customers.

AI & Automation What’s actually working in service business automation. What’s hype. The infrastructure decisions that matter for businesses doing $500K–$10M.

Banking Operations Lessons What 33 years of moving correspondent money taught me about running a service business. Process, risk, scale, and what fails when you grow without it.

Recent posts.

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The Phone Call That's Costing You $50,000 a Year

The Phone Call That's Costing You $50,000 a Year

63% of service businesses never respond to new leads. Here's how much that silence is costing you, and what a proper lead response system looks like. ...more

Revenue Leaks

June 03, 20264 min read

Pricing Mistakes Home Services

Pricing Mistakes Home Services

Most home services businesses are busy but barely profitable. The fix isn't more jobs, it's better pricing. Here's what's quietly costing you. ...more

Pricing

May 29, 20265 min read

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